Welcome to the Endure Agri Support Forum
This page is a welcome message for the Support Forum. We hope that you will find this a useful resource, as it is intended to be a “Quick-Start Manual” rather than full documentation. This introduction is designed to help you find your way around the forums and to hopefully get you started as quickly as possible.
Before you post, make sure you’re posting about one of our products.
These forums are meant for products that are distributed via Endure Agri Solutions Pty Ltd. We do not support 3rd party products.
Often, questions that are posted in forums have been asked before, and these questions usually get the same answers each time. Before starting a new thread, please try searching the forums for an answer. Both the forums and the website have been indexed by Google, so if you can’t find your answer with a forum search, it is worth typing it into Google too (e.g. Google for SITE:endureag.com.au/support). If you do find a existing topic that describes a problem similar to yours, read it by all means but do not post in that topic (thread) to ask for help. Always start your own new topic.
Where To Post
The forum is split into sections, with each forum having its own one-line description on the front page. Please try to choose the most suitable section for your new topic, and please post your topic in only one section. Multi posting is frowned upon. Duplicate postings will be closed or might be deleted by the moderators.
Posting your own topic is smiled upon. Please do not post in someone else’s thread. Start your own topic.
How To Post
Firstly, you must be an authorised member and be logged in to create new topics. Apply for your membership here if you have not already done so.
If you have a question about a specific product, then we suggest using the “Write a New Topic” link to make a post about that product using the product name, and technical description. This has the effect of tagging the post with that item’s name, making it more visible to our users, making it more clear what your post is about. You’re more likely to get a response this way.
Choose A Good Topic Title
When you start a new topic, try to use an appropriate title. “Hydraulic pressure issue with Moisture Manager ” is a good title. “URGENT HELP PLS!!!” is not a good title. A good title can be the difference between getting help or not.
Include as Much Information as Possible
Put down all the detail you can about your equipment, your product (electrical, hydraulic, etc.) and the problem you are having. If you are seeing an errors report on a digital screen, copy them word for word into your post. It’s best to include the full error than to summarise – sometimes wording is important. If you did something before you came across a problem, describe exactly what you did.
If you want to include photos to illustrate your issues, use a free cloud based service like Dropbox, where you can easily upload large photos and then post ‘share’ links to those photos.
Where Did My Post Go?
If you leave the forums and can’t find your thread when you get back, you can see a list of all the threads you have contributed to, and started, on your “profile page”. To view your profile click on “View your profile” link in the header at the top of every forum page.
Note: The “View your profile” link is only available after you log in. You might want to login now, if you haven’t already.
If you know you posted but you can’t find it, it probably has not yet been moderated. If that happens, don’t worry. One of the moderators will get around to finding it and clearing it. Note you can get caught as “spam” if you post too many times in succession, or if your posts are all identical.
If you would like to discuss an aspect of the forum, or report a problem with the forum itself, let us know at our contact page.
Note that you can sign up for our mailing list using the ‘Subscribe‘ form at the foot of this page. The mailing list will keep you up to date with our products and any important support topics from the forum itself.
Contacting the Moderators
As our moderators are busy doing other work as well, we ask that if you need moderator help for any reason, you email your request via our contact page.
Please, before you hit send or fill in their contact form, remember that there might be a delay in response, as our forum moderation is not manned 24/7.
The Bad Stuff
AKA what not to do…
Personal signatures in threads may be removed as they cause clutter and distract from the information and help which is being provided.
We need to keep the forums friendly, so, occasionally, topic content will be moderated. This might mean anything from the light editing of some posts to complete removal of topics and deactivation of accounts. It should really go without saying, but the following are likely candidates for moderation –
- Forum members should not post their email addresses, ask others to post their email or solicit contacting people off of the forums.
- Harassment. This should be simple, but please don’t harass or abuse people. Don’t send them emails calling them names. Don’t twitter stalk them.
- Spam and affiliate links, duplicate posts, offensive posts, posts without content, and references to adult content.
- Posting in all caps. This is considered shouting and is rude. Please note that this list is not exhaustive. Every post is judged on its own merits.
- Ask for help regarding other products. We do NOT support 3rd party products; you paid for their support when you bought it and it is not our place to keep vendors in business.
And that’s all. Enjoy your stay at the forums! Oh.. And, when you’re done, please mark your topic as “Resolved”. Thanks.